Troubleshooting

Local AI Is Not Ready

Open AI & Models and check that RenameClick Local AI is installed and ready. The initial download needs internet and available disk space. If a download failed, retry after checking the connection and storage.

If the model is installed but cannot start, check available RAM/VRAM and return advanced settings to a smaller context. Other applications also use memory. CPU fallback and model loading can take different amounts of time on different hardware; there is no universal startup time.

Audio Is Unavailable or Has No Useful Speech

Install Audio Transcription as well as a naming provider. With Local AI selected, RenameClick Local AI must also be installed. Check that the format is MP3, WAV, FLAC, M4A, or AAC and that the recording contains intelligible speech.

Silence, music, background noise, or a decoding error can prevent a useful result. For a long recording with the wrong topic, increase Analyze up to and retry. Sampling can still miss a short important passage.

Files Are Missing from a Batch

Check the file-type filter, supported extension, Recursive setting, and Batch File Limit. Folder drops include only direct files by default. Cloud-synced placeholders need their contents available locally.

RenameClick does not unpack archives or process every Office format. See the complete format list.

A Name Is Wrong or Too General

Compare the suggestion with the file. Text may be trimmed, a scanned PDF may have the relevant field after page one, or the model may misread the available content. Edit a single result or revise the instruction and retry related files.

With a custom prompt selected, put the language and format in the prompt. Ordinary Format and Output Language are disabled. More prompt text or a larger context does not guarantee improved accuracy.

Apply Fails

Check the error for permissions, an unavailable source/destination, or a file that another program moved or locked. Close an application holding the file if appropriate, restore access, and retry selected failures. Failed changes do not use apply credits.

If credits are exhausted, wait for renewal or upgrade. Credits and plans.

Search Cannot Start or Finds Nothing

Stop Rename processing and turn off Auto Flow Watch. Check the chosen folder, Recursive, file filter, and Batch File Limit. Describe the main document purpose or image subject rather than a detail that may be absent from the analyzed context.

Inspect Errors separately from files that did not match. AI Search.

Auto Flow Does Not Pick Up a File

Keep RenameClick running and check that Watch is on, the source is available, and the file matches the filter. Empty or still-changing files wait for stability. A pause in a download can look stable, so check failed or partial inputs.

For a chain, confirm the earlier stage was applied and the output reached the next source. Check the downstream row’s Watch and Recursive settings. Cycles and the same source with overlapping filters are rejected.

In same-folder Match Folders, unmatched files remain in place and appear as errors. This is different from a separate destination’s output-root fallback. Auto Flow.

Undo Is Unavailable

In Auto Flow, turn Watch off. Undo requires a prior applied operation in the current workspace’s in-memory history; it is cleared by restart. Rename workspace keeps up to 10 entries. Saved result lists are not permanent undo checkpoints.

License Activation or Restore Fails

Connect to the internet and check the installation channel. Direct macOS and Windows use the license key and purchase email; the Mac App Store uses Apple purchase restoration. The purchases are separate.

Use Find My License for a direct purchase or contact support if an activation limit needs attention. Do not post a license key in a public issue.

Import or Context Menu Problems

Turn off Auto Flow Watch before importing settings. Check that the file is a RenameClick .rclick export. Import replaces supported settings and reloads the app; reconnect local paths and credentials afterward.

For a missing right-click action, launch the installed app and follow context menu troubleshooting.

Contact Support

Use the website support form or email [email protected]. Include the RenameClick version, operating system, installation channel, exact error, and the steps that led to it. For model startup issues, include CPU, GPU, and RAM details.